Terms of Service

1. Acceptance of Terms

By accessing or using ClubPost ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use the Service. ClubPost is operated in New South Wales, Australia.

These Terms are operational terms that describe ClubPost's current implementation. They are not a substitute for professional legal advice.

2. Description of Service

ClubPost provides an AI-powered content creation platform for sporting clubs, including AI-generated captions and graphics, brand asset management, and Team collaboration features. Clubs on the Team plan can additionally connect a Facebook Page and an Instagram Business or Creator account and publish or schedule posts to those platforms from ClubPost. Facebook and Instagram are currently the only platforms ClubPost publishes to directly. The Service is available via web and mobile applications.

3. Accounts and Registration

• You must provide accurate and complete information when creating an account.
• You are responsible for maintaining the confidentiality of your account credentials.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately of any unauthorised use of your account.

4. Subscriptions, Pricing and GST

ClubPost offers Free, Pro, and Team subscription plans. Current plan prices, billing periods, and included usage allowances are displayed on the ClubPost Pricing page and at checkout. The pricing and allowances shown at checkout or in your purchase confirmation govern the transaction.

• All paid plan prices are displayed exclusive of GST unless expressly stated otherwise.
• Applicable GST or tax is added or calculated at checkout.
• Taxes may vary depending on your location and transaction requirements.
• The total amount shown at checkout is authoritative for the transaction.
• Eligible paid plans may include a free trial. Payment details are collected at checkout when you start a trial, and your first charge occurs when the trial period ends unless you cancel before then.
• Paid subscriptions automatically renew at the end of each billing period unless cancelled.
• Annual plans are billed upfront for the full year after any trial period.
• Payments are processed securely by Stripe. We do not store your payment card details.

5. AI Usage Allowances

• Subscription plans include defined monthly AI usage allowances for caption generation and graphic generation.
• Allowances vary by plan. Current allowances are displayed on the Pricing page and in your account usage area.
• Monthly included allowances reset according to the applicable monthly usage period.
• Unused included monthly allowances do not roll over to the next period unless expressly stated.
• Regeneration availability differs by plan. The Free plan currently includes no regeneration entitlement.

6. Monthly Flex AI Credits

• Eligible Team plan add-on seats can provide additional Monthly Flex AI Credits (currently +15 credits per additional Team Member seat).
• Monthly Flex AI Credits are shared at Club/account level.
• They apply within the relevant monthly usage period and reset with that period.
• Unused Monthly Flex credits do not carry indefinitely beyond the monthly period.

7. Purchased Flex AI Credits

• Customers on eligible paid plans may purchase additional AI Credit Packs.
• Purchased Flex AI Credits persist beyond normal monthly resets.
• Credits are shared at Club level.
• Credits have no cash value and are not transferable between Clubs or accounts unless ClubPost expressly agrees.
• Unused Purchased Flex credits are forfeited when the associated Club is permanently deleted.
• Club deletion does not automatically create a refund for unused credits.

Current Credit Pack amounts and pricing are shown on the Pricing and purchase screens.

8. Credit Consumption Order

Eligible AI actions consume credits in the following order:

1. Included action-specific monthly allowance.
2. Eligible Monthly Flex AI Credits.
3. Eligible Purchased Flex AI Credits.
4. Generation is blocked when no eligible allowance remains.

Free plan regenerations are unavailable and are blocked before any Flex credits can be used. Purchased Flex credits do not unlock regeneration on the Free plan.

9. Team Plan and Additional Team Members

• The Team plan includes capacity for 3 total users, including the Club owner.
• Additional Team Member capacity may be purchased as a recurring paid add-on.
• Removing an add-on seat may be prevented while that seat is actively committed to a Team Member.
• Current add-on pricing is displayed on the Pricing page and in your account billing area.
• Additional Team Member purchases may provide additional Monthly Flex AI Credits (see section 6).

10. Subscription Renewal and Cancellation

Paid subscriptions automatically renew at the end of each billing period unless cancelled. You may cancel your subscription at any time through your account settings. Cancellation stops future renewal but does not by itself delete your Club, content, or account. You retain access until the end of the current paid period.

11. Permanent Club and Account Deletion

You can manage permanent deletion from Account Info → Danger Zone, which offers two separate actions:

• Delete Club: Permanently closes your owned Club, immediately cancels active Club billing, removes operational Club data and Team access, disconnects social connections, and forfeits unused Club AI credits. Your User account is preserved.
• Delete My Account: Deletes your owned Club first (where applicable), removes your memberships in other Clubs, removes or anonymises personal operational data, and deletes your User account.

Deleting your personal account, or removing an individual Team Member, does not disconnect the social accounts or cancel the scheduled posts of a Club that continues to exist — those belong to the Club. Where a Club is deleted, ClubPost attempts to cancel that Club's outstanding scheduled posts with the third-party publishing service before removing the Club's connection records; any cancellation that cannot be confirmed is retained for support follow-up.

Permanent deletion is distinct from subscription cancellation. Permanent deletion immediately cancels the associated active Club subscription as part of closure, permanently removes Club access and content, and does not automatically entitle you to a refund merely because deletion occurred. See the Privacy Policy for data handling and retention details.

12. Refunds and Consumer Rights

Deletion of a Club or account does not automatically generate a refund. Refunds remain subject to applicable law (including the Australian Consumer Law) and any ClubPost refund policy or transaction circumstances. ClubPost operates in Australia and does not attempt to exclude non-excludable consumer guarantees. If you believe a refund is warranted, please contact us to discuss your circumstances.

13. Acceptable Use

You agree not to use the Service to:

• Publish content that is unlawful, defamatory, harassing, abusive, or discriminatory.
• Violate the terms of service of any connected social media platform.
• Attempt to gain unauthorised access to any part of the Service or its infrastructure.
• Use automated tools to scrape, copy, or extract data from the Service.
• Resell or sublicense access to the Service without our written consent.

14. AI-Generated Content

The Service uses artificial intelligence to generate captions and graphics. AI-generated content may contain errors, may not always be accurate or appropriate, and should be reviewed before publishing. You are solely responsible for reviewing, editing, and approving all content before publishing. ClubPost is not liable for content you publish to third-party platforms.

14A. Social Media Publishing

Where your Club is on the Team plan and you connect a Facebook Page or Instagram account, all publishing is directed by you. You choose the content, the platform, whether it publishes immediately or on a schedule, and the scheduled date and time. ClubPost does not decide what to post on your behalf and does not post without a request from a Club user. You can reschedule or cancel a scheduled post before it publishes.

All active members of an active Team Club share access to Social Media publishing and scheduling. There are no per-member publishing permissions. If you do not want a person to publish on behalf of your Club, do not add them to your Club.

By connecting an account and publishing through ClubPost, you confirm that:

• You are authorised to act for your Club and to publish to the connected Facebook Page or Instagram account.
• You are responsible for the content you select for publication, including captions, images, sponsor assets, and any player, team or club material.
• You have the rights, permissions or authority needed to use and publish the images, logos and sponsor assets included in that content, including consent to publish images of players where required.
• Your use of the connected accounts complies with the applicable Facebook, Instagram and Meta platform terms and policies, in addition to these Terms.

ClubPost uses a third-party social publishing service to facilitate these connections and deliver your posts. Publishing depends on those platforms and that service being available, and ClubPost cannot guarantee that a post will be accepted or delivered at an exact moment. Where a post fails, the status and any error are shown in your Post Queue.

15. Uploaded Asset Rights

You represent and warrant that you have the necessary rights, permissions, or authority to upload and use any assets through ClubPost, including Club logos, sponsor logos, opponent logos, photographs, backgrounds, and other images or media. You are responsible for ensuring that uploaded assets do not infringe the intellectual property rights or privacy rights of any third party.

16. Intellectual Property

You retain ownership of any content, logos, or assets you upload to the Service. By uploading content, you grant ClubPost a limited licence to process and display that content solely to provide the Service to you. ClubPost retains ownership of the platform, its design, and any proprietary technology used to deliver the Service.

17. Third-Party Integrations

The Service integrates with third-party platforms including Stripe (payments), a third-party social publishing service, and the Facebook and Instagram accounts you connect. Your use of these integrations is subject to the respective platform's terms of service and privacy policies. ClubPost is not responsible for the availability, accuracy, or conduct of these third-party services.

18. Limitation of Liability

To the maximum extent permitted by Australian law, ClubPost is not liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability for any claim arising under these Terms is limited to the amount you paid us in the 3 months preceding the claim. Nothing in these Terms excludes rights under the Australian Consumer Law that cannot be excluded.

19. Termination

We reserve the right to suspend or terminate your account at any time if you breach these Terms or engage in conduct we deem harmful to the Service or other users. You may delete your account at any time from Account Info → Danger Zone. Upon termination, your right to use the Service ceases immediately.

20. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

21. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes via the Service or by email. Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

22. Contact Us

If you have any questions about these Terms, please contact us: